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Date 2014-09-12
Title Tempered glass shower door shattered

According to National Consumer Complaints Centre (NCCC) legal executive K. Santhosh, the centre received about 10 similar complaints last year alone.

“Almost all were about the tempered glass on their furniture ‘inexplicably exploding’. Although there were only 10 complaints, we actually had more than 40 enquiries on this issue,” he says.

“We have advised the consumers to either file a complaint with us or go straight to the Consumer Claims Tribunal (under the Domestic Trade, Co-operatives and Consumerism Ministry). I believe many of them went to the tribunal.”

Such cases are not limited to Malaysia.

In 2012, ABC News reported that the United States Consumer Product Safety Commission (CPSC) had received more than 60 complaints (in over eight years) from across the US of shower doors shattering for seemingly no reason.

“The sudden explosions can cause serious lacerations and bleeding, according to CPSC incident reports ... with some people reporting that they needed stitches and surgery after being ‘covered in glass’ or having glass ‘embedded’ in their skin,” the news report said.

Original news link: http://www.thestar.com.my/News/Nation/2014/01/26/Shattering-home-experiences/

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